FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

H23W

Why can’t I charge my power bank?

1. The charging cable or adapter may not be functioning
properly. Please make sure that the charging cable is securely
connected and that the adapter is working properly.

Why can’t I use the power bank to charge my device?

1. The power bank may have run out of its battery power.
Please charge the power bank.
A2. 2. The charging cable may not be functioning properly.Please
make sure that the charging cable is securely connected.
A2. 3. The power bank may not be compatible with your device.
Please make sure that the charging voltage of your device
is 5V.

Why can’t I use the wireless to charge my device?

1. Before using power bank wireless charging function, please
confirm your device support wireless charging function .
2. The power bank wireless transmission effective area and
distance is limited, use the wireless charging function, please
confirm your device is in the power bank wireless transmission
effective area and closed 2-6mm to the power bank wireless
transmission.

K29

Why can’t I charge my power bank?

1. The charging cable or adapter may not be functioning
properly. Please make sure that the charging cable is securely
connected and that the adapter is working properly.

Why can’t I use the power bank to charge my device?

1. The power bank may have run out of its battery power.
Please charge the power bank.
2. The charging cable may not be functioning properly.Please make sure
that the charging cable is securely connected.
3. The power bank may not be compatible with your device.
Please make sure that the charging voltage of your device
is 5V.

Wireless charging

Why i can’t charge my power bank?

.The charging cable or AC adapter may not be functioning
properly. Please make sure that the charging cable is well
connected and that the AC adapter is working properly.

Why i can’t use the power bank to charge my digital device?

1. The power bank may be in low battery. Please charge the
power bank first.
2. The charging cable may not be connected well. Please make
sure that the charging cable is securely connected.
3. The power bank may not be compatible with your device.
Please make sure that the charging voltage of your device
is 5V.

Why can’t I use the wireless to charge my device?

1. Before using power bank wireless charging function, please
confirm your device support wireless charging function .
2. The power bank wireless transmission effective area and
distance is limited, use the wireless charging function, please
confirm your device is in the power bank wireless transmission
effective area and closed enough to the power bank wireless
transmission.

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